Successful pet sitting
Policies and procedures
Policies and procedures for successful pet sitting services.
From pet sitter to pet owner, we want everyone to clearly understand their roles and responsibilities.
Please take a few minutes to review our policies and procedures before the Meet & Greet Visit.
Meet & Greet Visit
A free initial visit between APS management and pet family is required. Please have details input
into Time To Pet portal before meeting including address, contact/ emergency info, and instructions for each pet’s care. (Don’t forget to hit the SAVE button when you are done!)
At this free visit, APS will ask to see each pet’s routine, medication routine, location of pet related supplies, and cleaning supplies. We will interact with all pets, explain APS policies, and answer any questions. Please have keys and first payment available.
- How to Pay
You can pay online with a credit card or PayPal before your first scheduled pet sit, or provide cash/ check at the meet and greet. Each future payment is expected before your departure via credit card or by leaving a check/ cash. If you forget, you will receive an emailed invoice. The first Friday after departure if payment has yet to be received, the credit card on file will be run.
Keys to your home
We require 2 ways to access your home. A key is securely filed at our office not with individual staff. We need to access your home in one other way. Options are:
- Door code, or garage code if interior door is always unlocked.
- Provide a second key inside of a lock box or other secure location.
- Purchase a lock box from APS for $12 that is your’s to keep. You can remove key between visits if you like but please confirm key is in place so we don’t have to charge an additional visit fee to cover sitter driving to retrieve spare key filed at office. Complimentary free lockboxes are provided with Premium APS Membership.
Authorized Pet Sitters
Each of our sitters have clean background & reference checks, are fully insured and have the instructions you provide in our online system.
Athens Pet Sitter has a strict No-Job-Sharing policy with friends, family, neighbors. Your home and pets are our responsibility while you are away.
If a service, cleaning lady, landlord, etc. must enter home, please let us know when to expect them for the safety of our staff and security of your home.
Payment for Services
Athens Pet Sitter requires prepayment for service. You may write a check to “Athens Pet Sitter” or give cash at “Meet & Greet Visit.” For future visits, please pay by credit card or PayPal through our secure Time To Pet online system before your departure.
For your first set of pet sits, it is best to schedule several days in advance to allow time to come to your home to meet you & your pets with our free Meet & Greet. Once we have met, we have several policies in place that allow you to schedule service up to just hours in advance. We do appreciate as much notice as possible!
Also, for first set of visits only, we require prepayment of 4 visits. If you don’t need all 4 visits for your first trip, the credit will remain on your account and is visible on the invoice tab. This never expires. Once we have met, we have several policies in place that allow you to schedule service up to just hours in advance. We do appreciate as much notice as possible. To schedule your
service online up to 24 hours before your first visit begins, simply log on through the home page of our website.
Under 24 hour notice reservations are available for an additional one time $10 fee.
Holiday visits are also available for an additional $10 per visit. Holidays include: Thanksgiving, Black Friday, Christmas Eve, Christmas Day, Dec. 26, New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day.
Cancellation Fee is charged to your card on file if you cancel within 24 hours of your first visit in the amount of $25. Holiday cancellation fee incurred if canceling within 72 hours of first visit.
Ever-changing schedule? Consider Joining the APS Premium Membership to avoid same day & cancellation fee!
Our staff are available for 25 or 45 or 90 minute pet sits from 7am – 9pm 365 days a year.
You can schedule visits within blocks:
- Morning 7am-9:00am
- Midday 11am – 2pm
- Dinner 4pm – 6pm
- Evening 7pm – 9pm
- Overnight visits are also available and include 12 hours overnight.
Communication You will get an emailed message at each visit. You may also download our app by searching Time to Pet in your app store for instant notifications of our messages. You will get a monthly emailed newsletter and no more than 1 weekly special offer via text which you may opt out of at any time.
In the event of inclement weather or natural disaster, your pet sitter is entrusted to use best judgment in caring for pet(s) and home (unless instructed by client to do otherwise in writing). If circumstances beyond the control of your pet sitter prohibit them from following instructions, your pet sitter will not be held responsible for consequences related to such decisions. We have yet to have any weather related problems.
Security of pets
You must ensure that adequate supplies and facilities necessary to maintain your pet on your property exist prior to departure. We cannot be responsible for pets that are prone to escape or for damaged equipment/fencing. We will make every reasonable attempt to remedy any problems that arise and to contact the client if necessary. We inspect the premises for problems on the initial visit and during each visit while you are away. We prefer all pets that are outside the home (not in a fence or on a runner) be on a leash. If you request that a pet be allowed outside without a leash, we cannot be held responsible for the loss, injury, or damage that occurs as a result.
Food and Supplies
If you accidentally run out of food or supplies while your pet is in our care, we will purchase more on your behalf and supply a receipt for reimbursement and $10 fee for pick up.
More information can be found on our Frequently Answered Questions page.
ATHENS PET SITTER
We are a family run business and we consider our clients, both humans and pets, to be part of that family.