FAQ

My pets are spoiled. Are you going to think I am crazy?

Get answers to some of the most common questions we get at APS.

Do you take my pet to your home?

We feel that the best place for your pet is in his own home on his regular routine. We come to you! You don’t have to transport your pet during narrow drop off and pick up times, no stress on your pet dealing with strange smells and sounds and happy tails wagging upon your return.

Who will be coming over to take care of my pets & home?

When you sign up for Athens Pet Sitter services, a member of our management team will come to your home to meet you & your pets, to confirm that all required information is included in the instructions and to see the routine. This is a free get acquainted visit.  After that, a primary and back-up sitter is assigned to you based on your needs and location. Each of our sitters have clean background & reference checks, are fully insured and bonded and are trained by management.

How will I know someone came to my home and followed instructions?

Our online system allows you to communicate with your sitter in real time. See your scheduled visits on our calendar and pay via paypal or credit card. At each visit, your sitter will email a quick note and usually a pic of the fun your pets are having safely at home with Athens Pet Sitter. When you get home to a relaxed pet, a swept litter area and neatly stacked mail, you will know your pets and home were handled with care.

How early or when do I need to schedule service?

Before your first service, it is best to schedule your free Get Acquainted visit several days in advance. Our online system allows you to make reservations 24 hours/ day 365 days a year. If you need service with less than 24 hour notice please call/text  APS directly.  706.254.5232

What does a pet sit consist of?

We call our pet sits visits. A visit is each scheduled time we come to your home. Most people find a 25 minute visit sufficient, though we offer 45 minute visits and overnight visits as well. During a visit, APS will feed, medicate, walk, clean-up after, and love each of your pets according to the instructions you provided through our online system. Your visit is complete when your sitter sends you a pic through our online system. As a courtesy, we also check for packages & mail, keep your trash & recycling on routine, and water up to 5 plants.

What about my garden and special plants?

Our goal is to allow you to travel worry free. If coming home to a well tended garden is just as important as well cared for pets, then we can help. Some ways previous clients have handled this: extend a 25 minute visit into a 45 minute visit giving us time to water a small garden, or adding an additional visit to focus on watering. Please include watering directions on the details page of your instructions and point out what is needed during initial get acquainted visit. Client’s have drawn maps and placed flags which is very helpful!

What if I need to make changes to the instructions I provided in Time To Pet (TTP)?

It is easy to adjust instructions by logging on in your secure TTP portal anytime. The office and the sitter assigned to your job will get a notification email of any change made. When we confirm scheduled pet sits, you will be reminded to double check your instructions for up-to-date accuracy.

When can my pets be visited?

Our staff are available for 25 or 45 minute pet sits from 7am – 9pm 365 days a year. You can schedule visits within blocks: Morning 7am-8:30am, Midday 11am – 2pm, Dinner 4pm – 6pm, Evening 7pm – 9pm. Overnight visits are also available and include 12 hours overnight including late night and breakfast attention, a midday visit and a dinner visit.

How do I pay?

Payment is expected before each set of visits begins. You have several options for your convenience: leave cash / check on your first visit. Pay via credit card or PayPal through our system – TTP. Please specify your preference at get acquainted visit. If you plan to leave payment but forget, you can pay through TTP.

How are keys handled?

AAAHH keys! The bane of a busy pet sitter 🙂 After 10 years in the pet sitting business, we have found a solution. 2 keys are requested at get acquainted visit. One goes on file in our office. The other is placed in a lockbox in an obscure location on your property in most cases. Lockboxes allow us to handle even last minute requests. An added benefit to you is when you lock yourself out, APS will share the code to your lockbox!

Do I live in your service area?

Athens Pet Sitter covers Athens, Bogart, Hull, Statham, Winterville, Clarke County, Oconee County. Tell us where you live and we will tell you how many of your neighbors are already happy Athens Pet Sitter clients!

Can you medicate or provide therapy to my pet?

All staff are trained in giving oral, topical and injected medication. We have practiced vet prescribed therapy with a recovering golden retriever and even tube fed a cat due to cancer. We will follow the instructions you provide. We are familiar with diabetic & anxious pets.

My veterinarian said my dog is obese. Can you help?

Athens Pet Sitter offers exercise visits we call Happy Hound. If your dog is not used to walks for exercise, we can start slowly at a time of day it is most comfortable outside working up to a more vigorous pace.  Another popular option is the Hound Hike, a 1.5 hour romp in the woods.

My dog has a lot of energy. I’d like to come home to calm happy dog. Can you help?

Athens Pet Sitter offers exercise visits we call Happy Hound. During this visit, we can do activities that wear your dog out. Some popular ways: running, frisbee, fetch, water hose play. This is a great time to get personal attention on your dog’s favorite activities.

My pets are spoiled. Are you going to think I am crazy?

Athens Pet Sitter specializes in spoiled! Your requests won’t shock us at all. After 10 years in business, we have heard it all. Your privacy is important to us.

My neighbor will help with my pets. I just need Athens Pet Sitter to cover a few visits.

Athens Pet Sitter has a strict no job sharing policy. We feel like your home and pets are our responsibility while you are away and we can’t control what someone else does unless they are on our staff. Even simple things like, did she get all her “business” done, gets lost when multiple parties are involved. We are not trying to be difficult, we take the care of your pets and home seriously.

What kind of animals do you pet sit?

We have done farm visits with chickens, goats, horses, llamas, even a donkey.
We have pet sit birds, rabbits, chinchilla, sugar gliders, iguanas, bearded dragon, snakes, rats, frogs, fish, guinea pigs, pocket pets, lizards, & ferrets.
We have walked and scratched behind the ears of just about every breed of dog and cat.

You may find more answers on our  Athens Pet Sitter Policy Page. It’s a good idea to review our policies before your Get Acquainted Visit.